Sales Policy

Effective Date: May 10, 2025

At EchoNovas, we are committed to providing our customers with high-quality eco-friendly products and excellent customer service. Our Sales Policy outlines the terms and conditions that apply when making a purchase on our website.

1. Product Availability

All products listed on our website are subject to availability. In the event that a product is out of stock or unavailable, we will notify you as soon as possible and provide options for an exchange, backorder, or refund.

2. Pricing

Prices for our products are displayed in USD unless otherwise specified. All prices are subject to change without prior notice. Additional charges, including taxes, shipping fees, or handling fees, may apply and will be clearly stated during checkout.

3. Payment Methods

We accept various forms of payment, including credit cards, debit cards, PayPal, and other secure online payment options. Payment is due at the time of order placement. Orders will only be processed once payment has been successfully completed.

4. Order Confirmation

Once you place an order, you will receive an order confirmation email with details of your purchase. This email serves as confirmation that we have received your order, but does not guarantee product availability. A shipping confirmation email will be sent once your order is shipped.

5. Shipping and Delivery

We offer standard shipping services to deliver products to your address. Shipping costs and delivery times will vary depending on your location and the shipping method selected. We strive to process and ship orders within 1-3 business days, though delivery times may vary based on external factors.

6. Sales Tax

Sales tax is applicable based on the shipping address. The applicable tax will be calculated at checkout and added to your total order price.

7. Cancellations and Modifications

Once an order is placed, we are unable to cancel or modify it unless it has not been processed or shipped. If you need to make changes to your order, please contact our customer service team as soon as possible.

8. Returns and Refunds

Please refer to our Refund and Return Policy for detailed information on how to return items and request a refund.

9. Warranty

Products purchased from EchoNovas are covered by the manufacturer’s warranty, where applicable. The warranty period and terms vary depending on the product. Please check the product description for warranty details.

10. Customer Service

For any questions regarding your order or our Sales Policy, please contact our customer service team. We are here to assist you with your purchase and ensure you have the best shopping experience with EchoNovas.

11. Contact Information

Address: 2589 Rhode Island Avenue, Washington, Washington DC
Phone Number: 202-396-0785
Email: info@echonovas.xyz
Website: https://echonovas.xyz/